Hospitality Team
Rock Mill’s mission is to share the love of climbing and the lifestyle and community that surrounds it. As part of the Hospitality Team, you are essential to our mission, providing fantastic customer service and making newcomers and regulars alike feel at home in our facility.
Want to apply? Send your resume to jobs@rockmillclimbing.com!
Details
Required Availability:
Open availability with a minimum of two shifts per week.
Job Expectations:
Provide excellent service to members and visitors during the check in process.
Greet members and visitors upon arrival.
Guide new visitors to the waiver station and ensure waiver is completed correctly prior to climbing.
Answer member or visitor questions or direct them to the appropriate staff member.
Proactively address visitor concerns or complaints.
Monitor the climbing hall for safety and customer satisfaction.
Retail Sales:
Be knowledgeable about the pro shop products.
Ask leading questions to help connect customers with a product that fits their needs.
Run point of sale system.
Facility Rules and Safety:
Ensure proper, safe technique of climbers in the climbing hall.
Complete all incident reports as necessary.Maintain high standards for facility rules/guidelines.
Communicate and enforce facility and climbing wall policies and maintain updated safety checklists.
Gym Cleanliness:
Maintain a high standard of cleanliness of all equipment and surfaces at the gym.
Complete in detail the items on the daily and weekly cleaning checklist.
Coffee Bar Responsibilities:
Take customer orders and operate a point of sale system.
Describe menu items and suggest products to customers.
Prepare and serve hot and cold drinks such as coffee, tea, and specialty beverages.
Operate tap system to pour and serve beer, kombucha and nitro coffee.
Clean and sanitize work areas, utensils and equipment.
Knowledge, Skills & Abilities:
Exceptional communication and creative problem-solving skills.
Friendly demeanor, positive attitude and adaptability to various personality types.
Flexible working style and ability to multitask, set priorities and manage time effectively.
Enthusiasm for sharing knowledge and love of climbing and fitness.
Demonstrated knowledge of climbing/bouldering terminology.
Familiarity with Microsoft Office based systems, as well as strong computer skills.
Education and/or Experience:
Customer service experience necessary, preferably in the fitness or recreation industry.
High school diploma/general education degree (GED).
First Aid Certification (can be provided through Rock Mill).
Physical Requirements:
Frequently required to stand, walk, talk, and hear.
Must be able to lift up to 50 pounds, push, pull, climb and reach and perform repetitive motions.
May be required to stoop, kneel, crouch and crawl.
Must have normal vision to perform routine observation, reading and writing; moderate vision to operate equipment; close vision for operating equipment requiring depth perception.
Hazards include, but are not limited to slipping, tripping, and falling.
Job Benefits:
Free membership.
Discounts at our Pro Shop and on all workshops.
Become part of an amazing team & larger community!